| Statement: |
If a patron notifies the Library that an overdue or billed item was returned, but
library records show it is still checked out to the patron and it is not on the shelf,
the item becomes a claims returned item. If the material is not found after two separate
searches, the material will be considered "lost." The patron will not be billed for
the first item which they claim to have returned. After this, the patron is billed
for all future claims returned items (including billing fee, processing fee, and replacement
cost). |